Client Service - ACOOLDA

Pre-Sale

- The professional sales team provides services for various customers, and responds to any consultation, questions, solutions and quotations 24 hours a day.

- Help customers choose, design, and customize products according to their specific needs.

- Professional design team works with customers to create unique and attractive thermal handbags.

- Manage production schedule and quality control to ensure timely delivery and customer satisfaction.

- Provide free samples of existing products and reasonable charges for customized samples.

- Allow customers to visit the factory online or in person.

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Sale

- It passes various tests such as insulation test and durability test, and meets customer requirements and international standards.

- Purchasing from thermal material suppliers who have been cooperating with ACOOLDA for over 5 years.

- Eight quality inspectors strictly check the production process, and eliminate defective products from the source.

- Excellent products philosophy, eco-friendly, durable, and fashionable.

- Certified by BSCI, ISO9001, and a third party chosen by the customer.

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After-Sale

- Provide documents, including analysis/qualification certificate, insurance, country of origin, etc.

- Send real-time transportation time and process to customers.

- Ensure that the qualified rate of products meets customer requirements.

- Regular telephone return visits to customers every month to provide solutions.

- Support on-site service more than once a year to understand the needs of customers in the local market.

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